The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Egon Limited, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.
About Egon Limited
Egon Limited is authorised and regulated by the Financial Conduct Authority (FCA).
Egon Limited is a credit broker and not a lender.
We are permitted by the FCA to carry out credit broking, debt administration, debt counselling and advising in regard to the arrangement of non-investment insurance products.
We provide motor vehicle finance brokerage services to customers via a third party finance partner on a lease agreement. Our registered address is E-Innovation Centre, Shifnal Road, Priorslee, Telford, Shropshire, TF2 9FT. Our Financial Conduct Authority Firm Reference Number is 679321. You can verify our status on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact Centre on 0800 111 6768
The credit broking services we provide
We will provide you with either comparable details of firms most appropriate to your funding requirements or general information relating to finance products. To assist us in assessing your needs we may seek relevant information about your personal circumstances and objectives in order to identify the best possible solutions applicable to you.
The finance products we use
As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages.
We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel without your consent. You can ask us for a list of the suppliers who provide our finance and insurance products. All the products we offer are optional.
We may receive a commission or other benefits from one of our finance providers should you decide to enter into an agreement with them as a result of our introduction. This is reflected in the monthly lease rate that you pay for your vehicle. The amount of commission received may vary depending on the funder selected, the terms of the funding and other criteria, such as achieving high levels of customer service. Some funders may also pay us an additional commission based on business volumes. If you would like more information regard to the disclosure of commissions, please email sales@egoncarleasing.co.uk
The charge for our credit broking services
Egon Limited charge a fee for some of our credit broking services.
Processing Fee – We sometimes charge a processing fee of £250.00 Plus VAT. This will be shown on your order form if this is being charged.
Contract Extension – At the end of your contract agreement and subject to approval by the finance provider, you may be able to extend your contract. Egon Limited will charge a contract extension arrangement fee of £100 excl. VAT for a six-month extension and £150 excl. VAT for a 12-month extension. The contract extension fee is payable by a BACs payment and will be taken on receipt of your signed finance documentation detailing the amendment. Please note, this option is not available with all funders. Please speak to us for further information or e-mail sales@egoncarleasing.co.uk.
Confidentiality and data protection
As part of the process of obtaining finance and non-investment insurance products for your vehicle we will need to pass your details on to one or more of our finance providers. A list of these partners is available on request together with their FCA firm reference numbers. Any organisation approached to arrange credit will need to undertake credit searches with a credit reference agency which could affect your credit rating. All our calls are recorded for training and monitoring purposes.
The regulator
Egon Limited is authorised and regulated by the Financial Conduct Authority. Our registered address is E-innovation Centre, Shifnal Road, Priorslee, Telford, Shropshire. Our Firm Reference Number is 4967950. You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact Centre on 0800 111 6768.
Some services that we offer are not regulated by the Financial Conduct Authority. However, the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
Dispute Resolution and Complaints
We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us:
…in writing to: Egon Limited, E-innovation Centre, Shifnal Road, Priorslee, Telford, Shropshire, Tf2 9FT
To help us resolve your problem, you should provide the following information:
- Your full name and contact information
- Full details of your complaint
- Your lease agreement details
- Details of what you would like us to do to put things right
- Photocopies of any relevant paperwork
We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
A copy of our full complaints procedure is also available here: Complaints Procedure
The Financial Services Compensation Scheme (FSCS)
You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service or the BVRLA (British Vehicle Leasing & Rental Association.
A copy of our full complaints procedure is also available here: Complaints Procedure
The Financial Services Compensation Scheme (FSCS)
You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS.